Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Paradise Park and yourself.

Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations

It is the sole responsibility of the ticket holder to ensure that the ticket is used in the correct manner on the date specified. Paradise Park will not accept responsibility for tickets which have been lost, stolen, forgotten about or for any other reasons which may have prohibited their use.

Once tickets have been booked, we will not refund them (this includes if there is extremely adverse weather on the day) but can move them to another date if notified in advance and we have capacity.

The only time where a refund may be offered is if Paradise Park is required to close again. We would first offer to re-book your tickets, but if a refund is required then please note there would be a £3.50 processing fee as we incur charges through the payment system and to cover admin.

Late Arrival

Unfortunately, if you miss your time slot, we cannot give a refund.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking confirmation either saved to your mobile or printed out.

Closure

If Paradise Park is closed for any reason, we will not be liable for costs of travel fares, hotels, or any other expenses that may be incurred, and you will not receive a refund for your booking.

It is solely your responsibility to ensure the attraction is open before travelling and we are under no obligation to inform you if the attraction is closed. We strongly advise that you check before making travel and accommodation arrangements.

If the attraction is closed, we will first offer to rearrange your tickets for another date. If a refund is required, please note there would be a processing fee as we incur charges through the payment system and to cover admin.

Email Contact

If you do not opt-in to receive marketing emails you may still receive emails from Paradise Park about your booking. You may also receive a post-visit email about your experience but will not be signed up to the monthly e-newsletter.